Terms & Conditions



The company (T & W Healthcare Products Limited (Reg, No. 10262921) t/a. BACK ON TRACK -UK  &  Therapy Alternatives), Leicestershire, England (herein, thereafter, known as the Company) operates a no refund policy in accordance with existing distance selling regulations. However, every purchase is lawfully covered by current Consumer Protection legislation. All Items and equipment come with a thirty-day (fourteen-day for eBay) exchange policy. Any faulty items failing within this period will be exchanged*, where possible, like for like or for goods deemed to be of equivalent value or a Credit Voucher will be issued or, where applicable, a refund (* proof of purchase required, along with original relevant packaging). The Company cannot be held responsible for any delay, loss, theft, faults or accidental damage (eg. liquid, impact or otherwise), whatsoever, that occur once the goods are dispatched and in transit. The Company accepts no liability for any goods that are not used in accordance with the manufacturers specifications/conditions/recommendations. Most purchases are protected by current Consumer Protection legislation. 

RETURNS POLICY: All goods purchased from T. & W. Healthcare Products Ltd. are covered by the respective manufacturer's standard warranty against manufacturing defects, from the date of purchase. Once you place your order, you have the right to cancel, at any time, up to 14 days from the day the goods are received. It is imperative that you notify us of your wish to cancel your order, within the 14 day period (eg. by email, letter, telephone, text, etc.). For any returns/exchanges, the item(s) should be unused and in their original retail packaging. Where applicable, we will issue an exchange/replacement/refund/credit voucher (whichever applicable), upon receipt and after satisfactory inspection. The item(s), along with the return postage cost, is the responsibility of the customer until it reaches us. All returned items may be subject to a 10% restocking fee, which will be deducted from the refund. Also, we do not refund the original shipping and handling that was paid on the order (delivery costs will only be reimbursed where goods are faulty, and a refund is made). The customer's statutory rights are not affected. For convenience, should you wish to return or exchange an item for any reason, please contact us direct, beforehand.  

DELIVERY POLICY: Goods will be dispatched, within our usual 2 - 3 working day period (unless agreed or advised otherwise), after payment is received and cleared. Please allow up to 28 days for delivery. Our Free UK p. & p. (free for certain items) refers to Royal Mail 2nd. Class or equivalent (2 - 4 Working days from dispatch) or Standard for International deliveries. First Class is also available (1 - 3 Working days from dispatch). Unless otherwise specified, none of the postal/courier facilities are guaranteed services. We can only do so much, pack and post items as quickly as we can - the rest is up to Royal Mail/Courier, so please allow plenty of time for delivery, after dispatch, especially at busy times of year (although we currently offer free p.& p., on certain products, within the UK, a postage charge (at cost) may be applied, separately, for any International deliveries.) 

PRIVACY and DATA PROTECTION POLICY: The personal data of individuals located in the European Economic Area (EEA) and our Privacy Policy are 9n compliance with current General Data Protection Regulation (GDPR). T. & W. Healthcare Products Ltd. values your privacy, therefore, we will not resell, circulate or pass on any of your information (in accordance with current GDPR Regulations) - such details are only used for our 'core business purposes'. We may, though, contact you from time to time regarding special offers, promotions, new product information and services. If you do not wish to receive notification, please advise us, in writing. 

CHANGES: It is possible that, periodically, the manufacturer may make changes to their individual products (design, material, colour, description, etc.) and/or prices, at any time without notice or other circumstances may prevail. In such an event, T. & W. Healthcare Products Ltd. reserves the right to supply the nearest equivalent item to that which has been ordered. 

ACCURACY: The Website, eBay, Facebook, Amazon, brochure/leaflet information or other, provided for the convenience of our customers, is as accurate as possible. However, we make no guarantee, either expressed or implied, as to its exactness or availability of any listed products. All specifications and application information are taken from authoritative information. Images used, on the Website, are for illustration purposes only and may not be an exact representation of the respective product. 

BACK ON TRACK-UK  and  Therapy Alternatives are the trading names of T. & W. Healthcare Products Limited. Back on Track® and Welltex™ are the trademarks of Back on Track AB, the manufacturing/distribution organisation. 

By completing a purchase, via any of our retail platforms, indicates that you have read, understood and accepted our Terms & Conditions. 

We strive to ensure we provide excellent customer service and that shopping with us does not turn into a nightmare. If for any reason you are not happy please contact us, whatever it is, it wasn't on purpose and we can't resolve the problem if we do not know.